Are these some of the challenges that you are facing?
Optimizing customers' experiences - increasing satisfaction and loyalty.
Managing hundreds and thousands of emails everyday?
Assigning tasks to your team and keeping a track of what is happening?
Leveraging intelligent, interactive communications to increase efficiency.
Managing business intelligence about the customers?
Giving accurate and fast response to your customers everytime?
Measuring Customer Satisfaction & people performance.
Internal Customer and External Customer Service & Support.

Then WE have a Award Winning 100% web based helpdesk, e11 for
Enterprise wide E mail Management psdk03
Trouble Ticket Management
Self Help
E mail Campaigns
Bug Tracking, issue management system
Configuration Management
Knowledge Management
Customer Relationship Management (CRM)
Customer Helpdesk
Help Desk Software
Asset Management