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With FootPrints Asset Management,
FootPrints customers can get control of assets throughout
the organization, including PC and other network assets.
And, while you’re addressing user trouble tickets or
requests, you can use asset tracking to gain real-time PC
asset information to quickly find solutions. FootPrints
Asset Management helps you automatically identify the hardware
and software located on users’ PCs throughout your
organization, where they’re actually located and what
changes have been made to them. This add-on module to FootPrints
is powered by Centennial Discovery Technology. It delivers
fast, valuable information to aid help desks and support
centers by eliminating the effort it takes to collect the
complete configuration, ensuring data accuracy, decreasing
support costs and creating stronger customer satisfaction.
The more information you have about what’s happening
on your user’s desktop, the more efficiently you can
resolve the user’s problem. With FootPrints Asset Management,
you can quickly and easily record assets, link them to issues
and run related management reports.
When a user calls in with
a problem, the FootPrints help desk agent doesn’t have
to rely on the user to describe the PC and software. The
PC configuration, including platform, hardware and software
information, can be automatically included in the ticket.
Agents can see which assets are related to specific incidents
or certain types of incidents. Searches and reports can
be run on assets as well. With fast and complete information
about the users and PCs, agents can speed up resolutions
to problems and increase the support team’s issue handling
capacity.
FootPrints Asset Management gives you a powerful network
inventory-tracking tool that helps you quickly and easily:
Whether you need an individual or an organization-wide
inventory, you can perform automatic inventories of PCs,
servers, routers, switches and printers throughout your
organization
Identify the physical location of the assets
Determine if you have the appropriate hardware configuration
to support new software upgrades
Identify all configuration changes made to a PC for any
given period of time
Share the data with other applications
FootPrints Asset Management deploys rapidly across your
network and it identifies the location of your network assets
without disrupting your users’ day-to-day work activities.
An easy-to-use web interface means that users can take advantage
of the asset information gathered in the repository from
anywhere in the organization. Simply launch the browser
and you’re there.
An audit history is kept for all changes that occur to
the PCs, sending updates to the repository only on new changes,
to reduce network traffic. Searches and reports can be run
on assets as well. Organizations can create customized reports
on both individual and network-wide assets and usage, including
the development of "what if" scenarios to forecast
needs, anticipate costs and prepare for specific problems.
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