| Portages new AgentTime Scheduler
is an affordable new agent scheduling solution designed
specifically for small and medium sized call centers. AgentTime
creates agent employee schedules from a database of agents,
shift definitions, agent availabilities, agent preferences
and agent priorities entered by the call center manager.
It uses the agent level requirements for each time period
in a call centers workweek determined by Portages Call Center
Designer and SimACD staffing software.
An intuitive user interface
allows the call center manager to create optimum weekly
schedules, and to easily modify them based on personal knowledge
and ongoing day-to-day changes in operations. A key goal
in the design of AgentTime has been to make sure the user
is not locked into blindly accepting any given schedule
created by the system. They can modify shifts and activities
such as breaks, lunches, meetings, and training periods
on the fly to immediately see the effects on required vs.
scheduled agents for all time periods of the workday. |