Portages new AgentTime Scheduler is an affordable new agent scheduling solution designed specifically for small and medium sized call centers. AgentTime creates agent employee schedules from a database of agents, shift definitions, agent availabilities, agent preferences and agent priorities entered by the call center manager. It uses the agent level requirements for each time period in a call centers workweek determined by Portages Call Center Designer and SimACD staffing software.

An intuitive user interface allows the call center manager to create optimum weekly schedules, and to easily modify them based on personal knowledge and ongoing day-to-day changes in operations. A key goal in the design of AgentTime has been to make sure the user is not locked into blindly accepting any given schedule created by the system. They can modify shifts and activities such as breaks, lunches, meetings, and training periods on the fly to immediately see the effects on required vs. scheduled agents for all time periods of the workday.