Altitude Collaborator is designed to meet the needs of growing companies that interact with customers through the Web. Using Altitude Collaborator, the contact centre smoothly integrates with the Internet, providing customers the convenience of the Internet as a self-service channel while delivering more personalised assistance.

Altitude Collaborator provides a bridge between Web self-service and personal assisted service by offering human collaborative assistance on the Web. Providing your customers with the possibility of enjoying the intervention of a qualified live agent will improve your profitability and reduce the abandonment rates of your Web site.

Altitude Collaborator allows agents and customers to automatically synchronise the Web browser and, at the same time, continue to surf on the Web. Altitude Collaborator solves two critical problems in any e-business application: web site abandonment and customer training. Web site abandonment can occur even on a well-designed Web site if a customer cannot request live help. By training customers to use a self-service application, Altitude Collaborator can free agents to concentrate on more important tasks and significantly reduce operational costs and increase ROI.