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Featured Reviews
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 TeamWox |
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Contains everything to provide efficient operation of your company.
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| Sage SalesLogix |
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A robust highly tailorable customer relationship management solution.
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| ServiceDesk Plus |
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A web based, easy to use help desk and asset management software.
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| QuoteWerks |
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Empowers businesses to increase their productivity and close more sales.
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| Landslide CRM |
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Manage daily workflow and stay on top of your key responsibilities and tasks.
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| Navicus |
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A complete solution for managing all of your recruiting and hiring.
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Altitude Collaborator is
designed to meet the needs of growing companies that interact
with customers through the Web. Using Altitude Collaborator,
the contact centre smoothly integrates with the Internet,
providing customers the convenience of the Internet as a
self-service channel while delivering more personalised
assistance.
Altitude Collaborator provides a bridge between Web self-service
and personal assisted service by offering human collaborative
assistance on the Web. Providing your customers with the
possibility of enjoying the intervention of a qualified
live agent will improve your profitability and reduce the
abandonment rates of your Web site.
Altitude Collaborator allows
agents and customers to automatically synchronise the Web
browser and, at the same time, continue to surf on the Web.
Altitude Collaborator solves two critical problems in any
e-business application: web site abandonment and customer
training. Web site abandonment can occur even on a well-designed
Web site if a customer cannot request live help. By training
customers to use a self-service application, Altitude Collaborator
can free agents to concentrate on more important tasks and
significantly reduce operational costs and increase ROI. |
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