Altitude Voice is a robust voice management application that provides intelligent handling of inbound and outbound calls, and seamlessly synchronises relevant data with each call received or generated. Altitude Voice ensures that relevant customer information, from customer contact history to buying patterns, is available from customer-based and enterprise applications to support agents during a call. This consistent background information enables personalised and effective handling of interactions that nurtures customer loyalty.

Altitude Voice offers comprehensive blended call management and uses CTI capabilities to maximise the productivity of the contact centre. Altitude Voice enables organisations to leverage customer and business information across multiple channels and systems together with information from the Altitude uCI Repository.