AnswerChat
is a complete customer support tool and website chat program.
With AnswerChat, when a customer visits your website,
they can instantly see if someone is available to chat with
them. And all they need to do to start a conversation with
you is click on the AnswerChat button on your website. They
do not need to install any software or download anything
new. Plus, if no one is available to chat with your customer,
they will automatically be sent to an online email form
to easily contact you.
When someone wants to chat with you, a new window will
open up on your computer (and a telephone sound will be
heard if you have a sound card and speakers), showing you
the person’s name and what page/screen they are visiting.
You can then accept the chat, send the chat to the next
operator in queue or a specific operator or your choosing,
or send the visitor to an online email form.
A unique AnswerChat feature also lets you change your
Operator screen name before accepting a chat request. This
is ideal when you might be answering from someone else's
PC, or if you want to give the impression that your company
has more operators than you might actually have.
For archival purposes, AnswerChat allows you to print
the chat session to your printer, or copy-and-paste the
chat text for use in other applications.
