Easy Issue Entry - Intelligent Dropdowns menus speed data entry for help desk agents. Customizable screens offer quick navigation.
Organized Issue Display - Customizable Hotlist displays issues you want to see. View assigned calls by fields you define.
More Organization Options - View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval.
Issue Resolution Tools - Knowledge base stores known problems and resolutions. Query through data to get to information fast.

Asset Loan - Track loaned equipment (laptops, projectors, books, etc...) for availability, inventory, etc.
Bug / Defect Tracking - Developers! Track code during software development/maintenance with Visual Source Safe® Interface.
Attain Management Objectives With...

Reporting Tools - Over 40 standard reports help you summarize, analyze, and classify issue information or create your own customized report.
Issue Management - Create an unlimited number of database queries to view related issues. View issues by any tracking field ..Customer, Priority, Status, Assigned To, etc. psdk03
Workload Tracking - Performance Advisor lets managers view trends in their support operations, monitor workloads, or be alerted with potential problems.
Employee Resources - New training module tracks internal employee training and certification.
Project Organizer - Plan and track target dates, organize issues by project.
Product Manager - Track information about products sold, model and version numbers, release dates, track support contracts by date, issue or expiration, automatically create release notes.
Asset Manager - Enter and track assets, and track assets to issues.
Knowledge Collection - Don't lose important info when an experienced employee leaves...gather it in the knowledge base!