Help Desks,
call centers, and technical support departments will find
that BridgeTrak for Windows offers a variety of issue management/resolutions
features for both users and managers.
BridgeTrak for Windows Offers...
help desks, call centers, IT departments, and technical support
personnel the means to effectively manage problems and eliminate
communication bottlenecks. BridgeTrak help desk software has
a familiar windows interface that is intuitive and user friendly.
Managers and business owners will appreciate this software's
outstanding feature to price ratio and it's effectiveness
on helping you achieve your business goals.
User Friendly Software Features Include...
Easy Issue Entry - Intelligent Dropdowns menus speed data
entry for help desk agents. Customizable screens offer quick
navigation.
Organized Issue Display - Customizable Hotlist displays
issues you want to see. View assigned calls by fields you
define.
More Organization Options - View important issues at all
times with the Status Bar. File Attachments keep files attached
to issues for easy retrieval.
Issue Resolution Tools - Knowledge base stores known problems
and resolutions. Query through data to get to information
fast.
Asset Loan - Track loaned equipment (laptops, projectors,
books, etc...) for availability, inventory, etc.
Bug / Defect Tracking - Developers! Track code during software
development/maintenance with Visual Source Safe® Interface.
Attain Management Objectives With...
Reporting Tools - Over 40 standard reports help you summarize,
analyze, and classify issue information or create your own
customized report.
Issue Management - Create an unlimited number of database
queries to view related issues. View issues by any tracking
field ..Customer, Priority, Status, Assigned To, etc. psdk03
Workload Tracking - Performance Advisor lets managers view
trends in their support operations, monitor workloads, or
be alerted with potential problems.
Employee Resources - New training module tracks internal
employee training and certification.
Project Organizer - Plan and track target dates, organize
issues by project.
Product Manager - Track information about products sold,
model and version numbers, release dates, track support
contracts by date, issue or expiration, automatically create
release notes.
Asset Manager - Enter and track assets, and track assets
to issues.
Knowledge Collection - Don't lose important info when an
experienced employee leaves...gather it in the knowledge
base!