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Software Directory
  Applicant Tracking  Applicant Tracking
  Asset Management  Asset Management
  Call Center Software  Call Center Software
  CRM Software  CRM Software
  Customer Service  Customer Service
  Eprocurement  Eprocurement
  Help Desk Software  Help Desk Software
  Lead Management  Lead Management
  Web Conferencing  Web Conferencing

Featured Reviews
    TeamWox

Contains everything to provide efficient operation of your company.

    Sage SalesLogix

A robust highly tailorable customer relationship management solution.

    ServiceDesk Plus

A web based, easy to use help desk and asset management software.

    QuoteWerks

Empowers businesses to increase their productivity and close more sales.

    Landslide CRM

Manage daily workflow and stay on top of your key responsibilities and tasks.

    Navicus

A complete solution for managing all of your recruiting and hiring.


 

    Call Center Software Directory
- Advanced Call Center
Advanced Call Center: Answering Machine Software
 
- AgentTime Scheduler
Designed specifically for small and medium sized call centers
 
- Altitude Collaborator
The contact centre smoothly integrates with the Internet
 
- Altitude Email
Deliver high service levels for email enquiries.
 
- Altitude Script Developer
Scripts help agents to be more productive and customer oriented
 
- Altitude uCI
Delivering a unified customer interaction solution
 
- Altitude uSupervisor
Contact centre reports and analysis
 
- Altitude Voice
Robust voice management application
 
- Ansapoint
Help you work out how many agents you need at a call centre
 
- ASD softswitch
Allows call centers to cost effectively process email, mobile phone messaging
 
- AnswerChat
Virtual call center maximizes the efficient use
 
- ATG 6.1
Essential functionality required for online commerce and self-service applications
 
- beCyber Service Request Management
Task of supporting internal and external customers is becoming increasingly difficult
 
- BridgeTrak for Windows
Help Desks, call centers, and technical support departments
 
- C.E.M.S Suite
Recording software suite for call center event recording
 
- Call Center Designer
Analysis tool for your inbound call center
 
- Call Corder
Record Phone Calls to PC: Call Corder
 
- CallScripter
Web enabled Customer Interaction Management software
 
- CallStation
Full-featured telephone utility with answering machine, phone dialer, contact manager
 
- Click2Coach
Provides contact center supervisors with the training
 
- COMMUNICATE! DELUXE Fax Broadcasting Software
A powerful fax broadcasting software that supports up to three voice/fax modems
 
- COMMUNICATE! STANDARD 10.0 Voice Mail Software
Auto-attendant so you can manage your voice and fax messages
 
- Contact Center On-Demand
There is a strong need for contact center solutions
 
- CosmoCall Universe
Network-based routing and pre-routing services to their contact center customers
 
- CSLive!
So excited to call a one-of-a-kind customer service solution!
 
- eGain Service 6
The industry’s first complete customer service management solution
 
- Envision Performance Suite
Helps organizations optimize their customer contacts
 
- Envision Quality Monitoring
Help contact centers produce agents who are truly effective
 
- Envision Workforce Management
Ideal solution for managing all your contact centers
 
- Ezy Call Manager 3
Productivity tool to track and manage in-coming calls and follow-up action
 
- fonXL Call Display Screen Saver
This clever little application turns your computer into a call display unit
 
- FrontSupport 3.0
Power and speed of a desktop application to serve your customers more efficiently
 
- FrontSupportWeb 3.0
Web based helpdesk solution that lets you take advantage of the power of internet
 
- Genesis 911
Real-time comprehensive 911 caller and traffic stats
 
- Genesis Hotel Lite
For hotels/motels up to 100 rooms
 
- Genesis Hotel Plus
For hotels requiring Call Accounting, Traffic, Fraud Detection
 
- Genesis Lite
Businesses up to 100 phones that require basic Call Accounting
 
- Genesis Plus
For businesses requiring Call Accounting, Traffic, Inventory
 
- Genesys Voice Portal
Advanced software-only product that brings Internet technologies to the world of voice
 
- hotComm Call Group Manager
hotComm Call Group Manager accepts and queues multiple Service requests
 
- hotComm DL
Interactive desktop multimedia collaboration with chat, charts, voice over IP
 
- hotComm Lite
Chat, voice, shared applications and content, real time markup and group navigation
 
- hotComm Professional
The most powerful and extensive features for secure collaboration, chat, voice
 
- hotComm Standard
Communicate with colleagues and customers using chat, voice over IP, file transfer
 
- Interactive Voice Guide
Quickly implements a professional voice response system into your business
 
- Interactive Voice Response System
Become a voice computer that transforms the caller’s telephone
 
- Mentor
Build Better Customer Relationships by Building Better Call Agents
 
- Moony ISDN-Call Monitor
Moony is an ISDN call monitor program
 
- N-Focus
Deliver Adequate, Timely, and Cost-Effective Customer Service
 
- OfficeLink ReVo
Meets the remote voice needs of the enterprise
 
- Parature eRealTime
Web-based chat dramatically reduces telephone support costs
 
- Parature eService
Customers to locate knowledge base items such as past solutions to service requests
 
- Phone Plus
A telephone dialer, speakerphone, and contact manager with full Caller ID support
 
- PHP Live!
Powerful tools you need to begin providing LIVE sales and customer support
 
- PowerStation2
B2C or B2B outbound call center...
 
- SimACD
Add-on module to Call Center Designer
 
- Softdial Contact Center
Feature rich contact center applications and services
 
- Synthesys
Tools to manage the contact centre and the people in it
 
- Telemation CRM Software
Customer relationship management system designed for call centers
 
- Telescript
For new or manual contact centers
 
- Veritape CallCentre
Digital Voice Recording and Management
 
- Virtual Observer
Virtual Observer integrates with most phone systems
 
- VRS Recording System
Records up to 32 telephone lines simultaneously and automatically
 
- VTapi ActiveX
The integration of telephony and computer technology is the essential
 
- WebQA
Self-service over the Internet using a dynamic knowledgebase of FAQ
 
- Westbay Traffic Calculators
Erlang C Calculator, the Call Minutes Calculator, Erlang B Calculator
 
- WFMwizard Call Center Workforce Management
A complete yet inexpensive workforce management for small/medium contact centers.
 
- WhoCalls
WhoCalls will use your modem to detect the CallerID of a calling party
 
- Zip Express
Used by realtors, lawyers, university admissions counselors, call centers and many others
    Call Center Software Directory  



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