| - Advanced
Call Center |
| Advanced Call Center:
Answering Machine Software |
| |
| - AgentTime
Scheduler |
| Designed specifically
for small and medium sized call centers |
| |
| - Altitude
Collaborator |
| The contact centre
smoothly integrates with the Internet |
| |
| - Altitude
Email |
| Deliver high service
levels for email enquiries. |
| |
| - Altitude
IVR |
| Advantages to both
the customer and the contact centre |
| |
| - Altitude
Script Developer |
| Scripts help agents
to be more productive and customer oriented |
| |
| - Altitude
uCI |
| Delivering a unified
customer interaction solution |
| |
| - Altitude
Unified Interaction Network |
| Extends customer service
capabilities across the entire organisation |
| |
| - Altitude
uSupervisor |
| Contact centre reports
and analysis |
| |
| - Altitude
Voice |
| Robust voice management
application |
| |
| - Ansapoint |
| Help you work out
how many agents you need at a call centre |
| |
| - ASD
softswitch |
| Allows call centers
to cost effectively process email, mobile phone messaging |
| |
| - AnswerChat |
| Virtual call center
maximizes the efficient use |
| |
| - Authtel
CSP |
| Proprietary permission
marketing system |
| |
| - ATG
6.1 |
| Essential functionality
required for online commerce and self-service applications |
| |
| - beCyber
Service Request Management |
| Task of supporting
internal and external customers is becoming increasingly
difficult |
| |
| - BridgeTrak
for Windows |
| Help Desks, call centers,
and technical support departments |
| |
| - BXTEND |
| Responsible for communicating
the data of your existing CRM products |
| |
| - C.E.M.S
Suite |
| Recording software
suite for call center event recording |
| |
| - Call
Center Designer |
| Analysis tool for
your inbound call center |
| |
| - Call
Corder |
| Record Phone Calls
to PC: Call Corder |
| |
| - callLAB |
| PC-based call center
planning tool |
| |
| - CallScripter |
| Web enabled Customer
Interaction Management software |
| |
| - CallStation |
| Full-featured telephone
utility with answering machine, phone dialer, contact
manager |
| |
| - Click2Coach |
| Provides contact center
supervisors with the training |
| |
| - Client
Connection Pro |
| Comprehensive order
and fulfillment package offering an integrated suite |
| |
| - COMMUNICATE!
DELUXE Fax Broadcasting Software |
| A powerful fax broadcasting
software that supports up to three voice/fax modems |
| |
| - COMMUNICATE!
STANDARD 10.0 Voice Mail Software |
| Auto-attendant so
you can manage your voice and fax messages |
| |
| - Contact
Center On-Demand |
| There is a strong
need for contact center solutions |
| |
| - CosmoCall
Universe |
| Network-based routing
and pre-routing services to their contact center customers |
| |
| - CSLive! |
| So excited to call
a one-of-a-kind customer service solution! |
| |
| - Eden
IT PowerPac |
| Maintain total control
over your IT support |
| |
| - eGain
Service 6 |
| The industry’s
first complete customer service management solution |
| |
| - Envision
Performance Suite |
| Helps organizations
optimize their customer contacts |
| |
| - Envision
Quality Monitoring |
| Help contact centers
produce agents who are truly effective |
| |
| - Envision
Workforce Management |
| Ideal solution for
managing all your contact centers |
| |
| - Ezy
Call Manager 3 |
| Productivity tool
to track and manage in-coming calls and follow-up
action |
| |
| - fonXL
Call Display Screen Saver |
| This clever little
application turns your computer into a call display
unit |
| |
| - FrontSupport
3.0 |
| Power and speed of
a desktop application to serve your customers more
efficiently |
| |
| - FrontSupportWeb
3.0 |
| Web based helpdesk
solution that lets you take advantage of the power
of internet |
| |
| - Genesis
911 |
| Real-time comprehensive
911 caller and traffic stats |
| |
| - Genesis
Hotel Lite |
| For hotels/motels
up to 100 rooms |
| |
| - Genesis
Hotel Plus |
| For hotels requiring
Call Accounting, Traffic, Fraud Detection |
| |
| - Genesis
Lite |
| Businesses up to 100
phones that require basic Call Accounting |
| |
| - Genesis
Plus |
| For businesses requiring
Call Accounting, Traffic, Inventory |
| |
| - Genesys
Voice Portal |
| Advanced software-only
product that brings Internet technologies to the world
of voice |
| |
| - hotComm
Call Group Manager |
| hotComm Call Group
Manager accepts and queues multiple Service requests |
| |
| - hotComm
DL |
| Interactive desktop
multimedia collaboration with chat, charts, voice
over IP |
| |
| - hotComm
Lite |
| Chat, voice, shared
applications and content, real time markup and group
navigation |
| |
| - hotComm
Professional |
| The most powerful
and extensive features for secure collaboration, chat,
voice |
| |
| - hotComm
Standard |
| Communicate with colleagues
and customers using chat, voice over IP, file transfer |
| |
| - InstantService |
| InstantService offers
an integrated suite of chat, email management and
FAQ services |
| |
| - Interactive
Voice Guide |
| Quickly implements
a professional voice response system into your business |
| |
| - Interactive
Voice Response System |
| Become a voice computer
that transforms the caller’s telephone |
| |
| - KHRONOS |
| Khronos was designed
for the call center |
| |
| - Mentor |
| Build Better Customer
Relationships by Building Better Call Agents |
| |
| - Message
Server Communication Suite |
| Designed to send messages
through your computer and lets your computer handle
calls |
| |
| - Moony
ISDN-Call Monitor |
| Moony is an ISDN call
monitor program |
| |
| - N-Focus |
| Deliver Adequate,
Timely, and Cost-Effective Customer Service |
| |
| - Net-VU
Contact Manager |
| Comprehensive interaction
management platform |
| |
| - Nuasis
NuContact Center |
| Next-generation software
for handling customer inquiries |
| |
| - OfficeLink
Observe |
| Provides real-time
call monitoring capabilities |
| |
| - OfficeLink
ReVo |
| Meets the remote voice
needs of the enterprise |
| |
| - Parature
eRealTime |
| Web-based chat dramatically
reduces telephone support costs |
| |
| - Parature
eService |
| Customers to locate
knowledge base items such as past solutions to service
requests |
| |
| - Phone
Plus |
| A telephone dialer,
speakerphone, and contact manager with full Caller
ID support |
| |
| - PHP
Live! |
| Powerful tools you
need to begin providing LIVE sales and customer support |
| |
| - PowerStation2 |
| B2C or B2B outbound
call center... |
| |
| - PresentOffice |
| Call forwarding and
effective call management |
| |
| - Q-MasterEX |
| Q-MasterEX is a scalable
contact center solution |
| |
| - Siebel
Call Center |
| Improve customer satisfaction,
reduce churn |
| |
| - Siebel
Service Analytics |
| Provides contact center
managers with real-time visibility |
| |
| - SimACD |
| Add-on module to Call
Center Designer |
| |
| - Super-Scripting |
| Can be ported to most
call management & CRM solution software |
| |
| - Synthesys |
| Tools to manage the
contact centre and the people in it |
| |
| - TeleMagic |
| Customer relationship
management, inventory tracking, invoice generation,
help desks |
| |
| - Telemation
CRM Software |
| Customer relationship
management system designed for call centers |
| |
| - Telescript |
| For new or manual
contact centers |
| |
| - TOPCALL
Computer Telephony Integration |
| Provide companies
with state-of-the-art communication terminals |
| |
| - Up
Close and Personal |
| CRM Software, Contact
Management and Office Management |
| |
| - Veritape
CallCentre |
| Digital Voice Recording
and Management |
| |
| - Virtual
Observer |
| Virtual Observer integrates
with most phone systems |
| |
| - VRS
Recording System |
| Records up to 32 telephone
lines simultaneously and automatically |
| |
| - VTapi
ActiveX |
| The integration of
telephony and computer technology is the essential |
| |
| - WebQA |
| Self-service over
the Internet using a dynamic knowledgebase of FAQ |
| |
| - Westbay
Traffic Calculators |
| Erlang C Calculator,
the Call Minutes Calculator, Erlang B Calculator |
| |
| - WhoCalls |
| WhoCalls will use
your modem to detect the CallerID of a calling party |
| |
| - Wicom
Contact Center solution |
| Contact Center solution
is a complete package |
| |
| - WinIVR
Interactive Voice Response |
| Interactive Voice
Response software of Computer Telephone Integration
and Call Center |
| |
| - Zip
Express |
| Used by realtors,
lawyers, university admissions counselors, call centers
and many others |
