CallScripter 2.5 .NET is
a web enabled Customer Interaction Management software suite
specifically developed for modern contact centres, telesales
and telemarketing operations. Companies that use the telephone,
e-mail or SMS to interact with their customers can gain
major cost saving benefits by introducing CallScripter’s
dynamic scripting environment into their organisation. The
software facilitates the rapid set-up and handling of sophisticated
telephone, SMS and e-mail campaigns.
Initially created by a bureau contact centre to meet its
own requirements, CallScripter is designed with efficient
customer and contact management in mind. The agent is effectively
guided through the communication process with the customer,
ensuring that all relevant information is collected in a
controlled sequence and saved in the right format at the
right location.
Reports can be quickly delivered in a variety of different
formats, including automatic generation of letters, faxes,
e-mails and SMS messages. CSV files can be produced for
importing into other database systems.
Powerful scripting systems
enable non-technical staff to create quickly and easily
full multimedia call flows for use by the company’s customer
facing agents. Colour, sound, pictures, video, hyperlinks
and e-commerce products can be incorporated. There are over
100 point-and-click controls and ready-made templates, which
allow you to build and amend the most complex campaigns
in a matter of minutes.
A series of database connection tools enables CallScripter
to interact with legacy databases. CallScripter can connect
to your telephone switch via CTI enabling agents to dial
and transfer calls from screen. Incoming telephone calls
can automatically launch the relevant campaign. CallScripter
is a true thin client application. There is no messy client
software to install on your agents’ PCs. This gives instant
scaleability with no limits to the number of agents using
the product.
CallScripter 2.5. NET has been developed on the Microsoft
.NET framework resulting in a faster, more secure, reliable
and scaleable application. This new version of CallScripter
comes with the assurance of having been independently stress
tested by Microsoft Gold Certified Partners. |