CallScripter 2.5 .NET is a web enabled Customer Interaction Management software suite specifically developed for modern contact centres, telesales and telemarketing operations. Companies that use the telephone, e-mail or SMS to interact with their customers can gain major cost saving benefits by introducing CallScripter’s dynamic scripting environment into their organisation. The software facilitates the rapid set-up and handling of sophisticated telephone, SMS and e-mail campaigns.

Initially created by a bureau contact centre to meet its own requirements, CallScripter is designed with efficient customer and contact management in mind. The agent is effectively guided through the communication process with the customer, ensuring that all relevant information is collected in a controlled sequence and saved in the right format at the right location.

Reports can be quickly delivered in a variety of different formats, including automatic generation of letters, faxes, e-mails and SMS messages. CSV files can be produced for importing into other database systems.

Powerful scripting systems enable non-technical staff to create quickly and easily full multimedia call flows for use by the company’s customer facing agents. Colour, sound, pictures, video, hyperlinks and e-commerce products can be incorporated. There are over 100 point-and-click controls and ready-made templates, which allow you to build and amend the most complex campaigns in a matter of minutes.

A series of database connection tools enables CallScripter to interact with legacy databases. CallScripter can connect to your telephone switch via CTI enabling agents to dial and transfer calls from screen. Incoming telephone calls can automatically launch the relevant campaign. CallScripter is a true thin client application. There is no messy client software to install on your agents’ PCs. This gives instant scaleability with no limits to the number of agents using the product.

CallScripter 2.5. NET has been developed on the Microsoft .NET framework resulting in a faster, more secure, reliable and scaleable application. This new version of CallScripter comes with the assurance of having been independently stress tested by Microsoft Gold Certified Partners.