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Featured Reviews
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 TeamWox |
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Contains everything to provide efficient operation of your company.
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| Sage SalesLogix |
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A robust highly tailorable customer relationship management solution.
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| ServiceDesk Plus |
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A web based, easy to use help desk and asset management software.
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| QuoteWerks |
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Empowers businesses to increase their productivity and close more sales.
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| Landslide CRM |
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Manage daily workflow and stay on top of your key responsibilities and tasks.
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| Navicus |
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A complete solution for managing all of your recruiting and hiring.
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| Click2Coach provides contact
center supervisors with the training, quality monitoring
and evaluation tools they need to develop and coach agents
to provide superior customer service. The solution includes
Envision Quality Monitoring and Envision eLearning, two
products also available in the Envision Performance Suite.
Coaching Agents When and
Where They Need It
Click2Coach augments traditional training, when groups of
agents leave their desks to receive training in the training
room. By relying solely on traditional training, supervisors
have to wait until a group need arises for a specific subject
in order to justify taking groups of agents away from their
duties. This lag time means that skill levels are less than
optimal for a certain period of time. |
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