Click2Coach provides contact center supervisors with the training, quality monitoring and evaluation tools they need to develop and coach agents to provide superior customer service. The solution includes Envision Quality Monitoring and Envision eLearning, two products also available in the Envision Performance Suite.

Coaching Agents When and Where They Need It
Click2Coach augments traditional training, when groups of agents leave their desks to receive training in the training room. By relying solely on traditional training, supervisors have to wait until a group need arises for a specific subject in order to justify taking groups of agents away from their duties. This lag time means that skill levels are less than optimal for a certain period of time.