| CosmoCall Universe is a
carrier-class system providing true next generation capabilities
for mission critical contact center applications. CosmoCall
Universe supports multichannel customer interactions via
telephone and Internet, live and message-based, fixed and
wireless — in one high capacity, high availability,
multi-tenant platform. CosmoCall Universe also enables telcos
to offer network-based routing and pre-routing services
to their contact center customers.
CosmoCom's patented technology
provides a rich feature set to meet the most demanding needs
of contact center outsourcers and other large-scale enterprise
contact centers. Additionally, the carrier-class platform
has been carefully designed to enable Service Providers
to offer a completely hosted contact center service from
their network. By offering a completely hosted solution,
Service Providers can market Contact Center on Demand to
their client base, allowing their customers to pay only
for the contact center services that they use on a month-to-month
basis, rather than invest in their own expensive infrastructure.
Some of the key benefits of the CosmoCall Universe platform
are described below. |