CosmoCall Universe is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless — in one high capacity, high availability, multi-tenant platform. CosmoCall Universe also enables telcos to offer network-based routing and pre-routing services to their contact center customers.

CosmoCom's patented technology provides a rich feature set to meet the most demanding needs of contact center outsourcers and other large-scale enterprise contact centers. Additionally, the carrier-class platform has been carefully designed to enable Service Providers to offer a completely hosted contact center service from their network. By offering a completely hosted solution, Service Providers can market Contact Center on Demand to their client base, allowing their customers to pay only for the contact center services that they use on a month-to-month basis, rather than invest in their own expensive infrastructure. Some of the key benefits of the CosmoCall Universe platform are described below.