Envision Workforce Management is the first product of its kind to seamlessly integrate forecasting, scheduling and analysis capabilities with industry-leading quality monitoring and eLearning. Its the ideal solution for managing all your contact centers to maximum efficiency 24 hours a day.

Forecast Realistic Staffing Levels Based on Historical Data and Expected Changes

Accurate, easy-to-use and flexible forecasts are essential to the success of your contact center. Envision Workforce Managements forecasting capabilities are highly accurate, because theyre based on historical data, service levels and specific statistics within your centers. As a result, you can easily determine how many calls are expected and plan well for customer demand.

Easily Create Optimized Schedules
Envision Workforce Management determines the most efficient schedule based on a host of criteria, including traffic volumes, service level goals, cost estimates and a host of agent information, including holidays, breaks, lunches, scheduled coaching sessions, shifts, skill types, seniority and time off.