Envision Workforce Management
is the first product of its kind to seamlessly integrate
forecasting, scheduling and analysis capabilities with industry-leading
quality monitoring and eLearning. Its the ideal solution
for managing all your contact centers to maximum efficiency
24 hours a day.
Forecast Realistic Staffing Levels Based on Historical Data
and Expected Changes
Accurate, easy-to-use and
flexible forecasts are essential to the success of your
contact center. Envision Workforce Managements forecasting
capabilities are highly accurate, because theyre based on
historical data, service levels and specific statistics
within your centers. As a result, you can easily determine
how many calls are expected and plan well for customer demand.
Easily Create Optimized Schedules
Envision Workforce Management determines the most efficient
schedule based on a host of criteria, including traffic
volumes, service level goals, cost estimates and a host
of agent information, including holidays, breaks, lunches,
scheduled coaching sessions, shifts, skill types, seniority
and time off. |