Genesys Voice Portal is an advanced software-only product that brings Internet technologies to the world of voice - delivering a new breed of voice self-service applications. With Voice Portal, companies can reach more customers, offer consistent, high-quality customer care and reduce the cost of customer service. Voice Portal drives new revenue streams through automation and empowers companies to conduct business interactions 24x7, transforming the phone from a simple communications device into a powerful, anywhere-anytime information access tool.

Voice Portal removes the constraints of costly legacy IVR systems and offers standards-based development, flexible deployment options, simplified integration and improved time to market for speech-directed voice applications. With Voice Portal, Genesys redefines how contact centers operate, broadening their role and expanding the way they interact with their customers.