CRM Download
Cynergy Software
Editors Pick Editors Pick
Cynergy Software has both Help Desk and CRM solutions
Adami Vista CRM
Editors Pick Editors Pick
Adami Vista CRM complete solution for all companies
  Home / Call Center Software    

Software Directory
  Applicant Tracking  Applicant Tracking
  Asset Management  Asset Management
  Call Center Software  Call Center Software
  CRM Software  CRM Software
  Customer Service  Customer Service
  Eprocurement  Eprocurement
  Help Desk Software  Help Desk Software
  Lead Management  Lead Management
  Web Conferencing  Web Conferencing

Featured Reviews
    TeamWox

Contains everything to provide efficient operation of your company.

    Sage SalesLogix

A robust highly tailorable customer relationship management solution.

    ServiceDesk Plus

A web based, easy to use help desk and asset management software.

    QuoteWerks

Empowers businesses to increase their productivity and close more sales.

    Landslide CRM

Manage daily workflow and stay on top of your key responsibilities and tasks.

    Navicus

A complete solution for managing all of your recruiting and hiring.


 

     hotComm Call Group Manager
For cost effective Web based Customer Service applications, hotComm Call Group Manager accepts, acknowledges and queues multiple Service requests from any Web site, making them visible over secure connections to Service Agents, equipped with hotComm, who can be located anywhere in the world. Service and Support can transition coverage from one time zone to another. As Agents reach the end of their coverage, they log out of the Support Group as others log in. All Agents see the active queue, selecting calls to launch a secure and private session with each caller according to corporate policy, oldest first, by Agent specialty or by caller referrer code. IM-Live creates a dynamic, direct and secure connection to the Service Agent hotComm client anywhere in the world. And that Service Agent can remotely manage the user experience at the browser, answering questions, presenting Web pages or other documents as appropriate.

While waiting in queue, callers are offered the opportunity to download freeSpeech, the voice over IP component of IM-Live if they have a microphone installed, effectively overlapping the queue time. When the call is picked up, the Service Agent and the caller have full duplex voice capabilities to quickly address the caller's questions or requirements. The Service Agents are able to handle multiple calls, simply moving focus from one active window on the screen to another and taking their voice connection with them.

    Download hotComm Call Group Manager

    Sponsored Links
 
 
  Site Information CRM Download Resources Our Network  
 
© 2003-2012 CRM Download.com
Terms of Use
Privacy Policy
 
Submit Software
CRM Software Resources
About Us
Contact Us
FreeBizFiles FreeFunFiles
Distribution Download Download Database
Ecommerce Download ERP Software
HR Software Doc Management
Manufacturing Software Medical Download
Purchasing Download Workflow Download