N-Focus
Call Management System
If you think all reporting packages cost a fortune or require
expensive add-ons, we’ve got news for you.
N-Focus provides powerful reporting capabilities at prices
that won’t bust your budget. In fact, the package price
starts well under $10,000.
The N-Focus Advantage
N-Focus acts as a “skeleton key” that unlocks
the data harvesting and reporting capabilities of your ACD*.
And best of all, you won’t be broad sided by an endless
list of expensive “extras” that will cause the
ending price to spiral out of reach.
Customized Reporting
It’s not sales hype. When we say, “customized”,
we meant it. Other CRM products may automatically default
to a set template that’s inflexible. With N-focus,
you define the parameters, eliminating a lot of wasted effort.
Streams of information can be distributed in a number of
methods: to web pages for unlimited viewing's, to desktops,
email, large monitor, wallboard, or to other applications
or databases. Information can also be password-protected
and viewed remotely through a web browser.
Deliver Adequate, Timely, and Cost-Effective Customer Service
The power of real-time and historical reporting allows
managers to take full advantage of the data available from
their ACD. N-Focus makes it possible to...
Get the right information to the right people, at the right
time
Provide daily summaries to all managers' desktops
Monitor agent's performance from any desktop
Improve contact center performance
Immediately boost customer service
View all stat from a user-friendly, graphical user interface
(GUI) - an easy-to-see, easy-to-use way to analyze data
and make adjustments on the fly.
View real-time performance indicators to instantly respond
to changing conditions.
Create historical reports that provide insight into long-term
trends.
Increasing productivity and profitability
Store historical data
Set up printed reports to be generated automatically
