The Net-VU Contact Manager (NVCM) from Perimeter Technology is a comprehensive interaction management platform designed for world class contact centers. NVCM unifies the handling of all interaction types including phone calls, faxes and emails, as well as Web-based interactions such as text chats, Web call-back requests, and voice over Net calls.

Net-VU Contact Manager fully incorporates the power of the VU-ACD/100 MIS, allowing for comprehensive real-time and historical reporting across all media types, throughout the organization. Immediately upon installing Net-VU Contact Manager,