The Nuasis NuContact Center is next-generation software for handling customer inquiries via the phone, e-mail, and web. The NuContact Center is a single, distributed system that replaces multiple legacy ACD systems. It intelligently routes and queues customer contacts across multiple geographically dispersed service centers.

A unique Enterprise Routing Architecture™ allows multiple locations to be managed as a single center. It provides best-agent routing across the entire network of centers, consolidated reports from all centers and on all media types, and sets a new standard for reliability. As a totally IP-based solution the system delivers a new level of system reliability and leverages investments in the existing enterprise network. It also offers a low cost of deployment and the quickest payback of systems currently on the market by reducing labor, hardware, and network costs.