OfficeLink Observe provides real-time call monitoring capabilities from virtually anywhere. Observe leverages the existing monitoring capabilities within any switch, by providing remote access to the observe function. The remote supervisor can listen in on any agent in the system, using a telephone and a few simple DTMF commands or using a full software application and standard phone or VoIP voice connection.

OfficeLink Observe does not require a fixed endpoint; in other words, the observer does not need any specialized hardware to monitor agents. As a result, supervisors are free to listen-in from virtually anywhere there is phone service.