Small and medium-sized contact centers have the same requirement to satisfy customers as larger centers, but not necessarily the resources to invest in and manage complex contact center solutions. Q-MasterEX is a scalable contact center solution that offers high-end functionality at an affordable price.

Q-MasterEX dynamically reacts to caller demands and organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web - you can manage and report on these media types in a single centralized environment. Using its sophisticated CTI based routing features; callers can be directed to the right agent every time.

During peak traffic periods, Q-MasterEX greets callers with customized announcements, advising them of their position-in-queue or the estimated time to answer. When waiting times are prolonged, callers are given the option of leaving a Callback message, which maintains its position in the queue and is delivered to an agent as if the caller was still on the line.

Q-MasterEX is fully modular, allowing you to select the components you need tp best meet your operational and budgetary requirements while giving you the flexiblity to add more functionality in the future.