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Small and medium-sized contact
centers have the same requirement to satisfy customers as
larger centers, but not necessarily the resources to invest
in and manage complex contact center solutions. Q-MasterEX
is a scalable contact center solution that offers high-end
functionality at an affordable price.
Q-MasterEX dynamically reacts to caller demands and organizes
incoming calls based on parameters that you set, whether
they arrive by telephone, email or the Web - you can manage
and report on these media types in a single centralized
environment. Using its sophisticated CTI based routing features;
callers can be directed to the right agent every time.
During peak traffic periods,
Q-MasterEX greets callers with customized announcements,
advising them of their position-in-queue or the estimated
time to answer. When waiting times are prolonged, callers
are given the option of leaving a Callback message, which
maintains its position in the queue and is delivered to
an agent as if the caller was still on the line.
Q-MasterEX is fully modular, allowing you to select the
components you need tp best meet your operational and budgetary
requirements while giving you the flexiblity to add more
functionality in the future.
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