Full solution or components
SCC can be deployed as a complete solution, combining full
features with tight integration and fast deployment, or
as modular enhancements to an existing configuration, adding
world-class functionality while getting the best value from
existing investment.
Best-of-breed components
At Sytel, we delight in thinking out-of-the-box. This
leads us to rethink and reinvent from the ground up. With
the world’s finest contact center developers working
with cutting edge technology, we are redefining contact
center standards such as predictive dialing, agent scripting
and reporting to provide probably the best components
around.
Hosted or premise-based
Whether you are looking to host software as a service
(SaaS) or run as a stand-alone premise-based system, SCC
will provide full functionality and the performance you
need.
Secure multi-tenancy
In a hosted environment, all SCC components support solid
and secure partitioning, ensuring a customer’s performance
data are available for their eyes only.
Highly scalable
All SCC components are built to perform from 5 agents
to 10,000+, and will grow alongside your business, offering
excellent long-term investment value. Scale-up and scale-down
can be performed on the fly in rapid response to changing
business needs with no down time and no interruption in
business flow.
Robust & resilient
All SCC components are architected to withstand the storms
of the hard-working distributed contact center, where
network and hardware failure is a fact of life. In such
circumstances, SCC components gracefully clean up and
recover with the minimum of customer intervention.
TDM, IP or hybrid
Whether you are looking to implement a state-of-the-art
IP infrastructure or extend the life of your existing
TDM investment, or a combination of both, SCC handles
both IP and TDM traffic seamlessly, transparently and
interchangeably, delivering the quality of service you
expect with no fuss.
Access Anywhere, Anytime
Agents, supervisors, managers and IT personnel may need
to get online from literally anywhere, whether as part
of a company network, or a remote or home user. To meet
this need, SCC front-end, management and maintenance functions
are available via a web browser, anywhere, anytime.
Unified communications & presence?
Of course! SCC services will transport any data type you
need – chat, email, SMS, video - seamlessly and without
the need for extra configuration. Just integrate the front-end
you want using our open, published APIs. SCC will handle
presence information in the same way, giving you the visibility
and flexibility you need over all resources.