| TOPCALLs CTI solutions provide
companies with state-of-the-art communication terminals.
CTI Solutions for the Office or the Call center make it
possible for all incoming calls to be better managed, processed,
monitored and tracked.
Functions like automated
computer dial out, pop-up caller ID and call monitoring
are just a few of the features that make it easy for telephone-intensive
users to process all incoming and outgoing calls. Other
integrated CTI functions include: automatic redialling on
a busy signal, call transfer via drag and drop, assigned
time-to-call intervals, call scheduling and attached purpose
of the call notes. CT integration is available for Lotus
Notes, Microsoft Exchange and SAP. Additional integration
with ERP and CRM applications and databases is also made
possible through TOPCALLs Consulting Services. |