Veritape CallCentre
Digital Voice Recording and Management
Veritape CallCentre is a revolutionary approach to call
recording and management. It is the first system to offer
an integrated solution for analogue, digital and VoIP (Voice
over IP) calls, and all for around half of the cost of typical
hardware-based systems.
Outstanding flexibility and value
Our distributed software-based solution allows calls to
be recorded, compressed and then centralised through your
existing data network. By utilising your existing infrastructure
Veritape can dramatically reduce both the cost and time
for installation and provide increased flexibility, functionality
and integration.
Exceptional recording quality
Veritape CallCentre uses digital technology to record and
compress the call. Prior to processing the call the system
checks and equalises the recording levels to ensure exceptional
call quality.
100% compatible with your
existing systems
Veritape CallCentre works with any PBX, ACD or Predictive
Dialler. All the data is stored in industry-standard database
formats so you can integrate the call information into your
existing management systems and reports.
User-driven, automatic and selective recording
Veritape CallCentre comes with a choice of User-driven,
Selective or Automatic recording as standard. Selective
recording allows you to record calls based on time, Agent,
extension, caller ID (CLI* and DDI*) etc. For Automatic
and Selective recording there is no Agent interaction required.
Fast and easy call retrieval and playback
Veritape CallCentre can store both call and user information
with the recording to ensure that retrieving the call that
you want is as simple as possible. The Manager module of
Veritape CallCentre allows you to search for calls using
any of the stored fields, such as DDI*, CallerID*, Customer
Reference, Case ID, Date/Time, Agent etc. Once the search
is complete simply press ‘Play’ and the call is retrieved
and played instantly. |