volume forecasting, agents staffing calculations, shifts design optimization, agents scheduling, breaks Scheduling, "what-if" simulation and fully featured charts & reports. WFMwizard is the most comprehensive workforce management solution that is actually SOLD on the web today. Free 30-day trial available for download.

WFMwizard is the first workforce management application at its price range to offer the complete workforce management planning cycle for small and medium inbound call centers:

Call volume forecasting (weekly, daily, hour to quarter-hour)
Agents staffing calculations
Shift design optimization
Agents scheduling/rostering
Breaks scheduling
Fully featured reports
Based on our unique methodology and algorithms, WFMwizard is also the first to offer an advanced wizard based solution, breaking the complicated weekly call center planning task into single steps, walking the user hand by hand through the whole process.

Furthermore, to keep thing simple, no integration is needed to the ACD server or any other call center system.

Our workforce management software is a modern application, based on the latest technologies, including Microsoft's latest .NET framework.

WFMwizard is easy to install and to use, quick, reliable and well-priced. It is definitely NOT another agent staffing calculator with enhancements.

Raise your call center's operations planning to a new level!