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Onyx offers the proven power
of Cognos Web-based reporting and analytics solutions for
an integrated end-to-end CRM / Business Intelligence solution.
The combined solution gives large, complex organizations
the ability to analyze customer information and evaluate
the effectiveness of various business processes. This enables
companies to make faster, more informed decisions, while
gaining critical insight into the key performance indicators
that drive their organization.
Rich Web-based Operational
Reporting
Onyx's Operational Reporting Bundle provides basic yet essential
reports that show the current state of a process or activity.
Onyx offers a variety of CRM-specific operational reports
that provide immediate feedback on key sales, marketing
and service metrics. These reports help employees throughout
the organization obtain actionable insight on customer information.
Front-office employees as well as decision-makers can leverage
the operational bundle to acquire up-to-the-minute status
reports through on-demand and scheduled web reporting
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