Onyx offers the proven power of Cognos Web-based reporting and analytics solutions for an integrated end-to-end CRM / Business Intelligence solution. The combined solution gives large, complex organizations the ability to analyze customer information and evaluate the effectiveness of various business processes. This enables companies to make faster, more informed decisions, while gaining critical insight into the key performance indicators that drive their organization.

Rich Web-based Operational Reporting
Onyx's Operational Reporting Bundle provides basic yet essential reports that show the current state of a process or activity. Onyx offers a variety of CRM-specific operational reports that provide immediate feedback on key sales, marketing and service metrics. These reports help employees throughout the organization obtain actionable insight on customer information. Front-office employees as well as decision-makers can leverage the operational bundle to acquire up-to-the-minute status reports through on-demand and scheduled web reporting