Onyx Customer
Portal extends the power of Onyx Enterprise CRM to your website
for seamless coordination of marketing, sales, and service
processes. With Onyx Customer Portal you have a robust CRM
framework for integrating your web channel into your overall
CRM strategy. Increase marketing effectiveness and deliver
service online with the efficiency that only a single, unified
CRM application can bring to bear.
Using Onyx Customer Portal you can capture preferences,
pre-qualify prospects and gauge customer satisfaction. With
Onyx Customer Portal, you are able to provide self-serve
capabilities around the clock so customers get solutions
quickly, at their convenience, and call volumes to your
service center are reduced. And by gathering preferences
you are able to build a comprehensive profile over time
in order to market more effectively in the future.
Capture preferences for future marketing. Use online tools
to capture customer preference, and then leverage that information
in order to conduct tailored, targeted marketing and achieve
maximum success.
Provide easy, Web-based access to information. By enabling
customers to quickly and thoroughly research products online;
automatically fulfill online customer requests by email,
fax or mail.
Deliver around the clock service online. Increase customer
satisfaction by providing customers the flexibility to research
and resolve problems online, twenty-four hours a day, seven
days a week.
Built to leverage the XML-based Onyx e-Business Engine,
Onyx Customer Portal works in conjunction with the Onyx
Employee Portal to expand online customer marketing, service,
and support interactions to enable you to deliver high levels
of customer satisfaction while keeping your overhead costs
in line.