PHULmonty
implements the following functions to aid in business operations,
and CRM:
Order Entry
Account and payment on account management
Order invoices and Account Statements
A real time online Sales Monitor
(see sales totals changes as they occur)
Sales reports, by product, customer, and sales representatives
Call Center with issue management and reporting
Product Update Inventory management
System Administration functions
These functions are implemented using an "open"
RDBMS as a data repository giving the user direct access
to the data and database "views" to aid in data
analysis, business, and customer relationship management.
The intent of the system as implemented is to be used by
smaller organizations, which have a small number of users.
PHULmonty uses MSAccess for data storage, and view management.
Most, if not all of the "business rules" are implemented
as database views (queries), thus allowing a large amount
of system flexibility without application level programming
changes. This is an open and extensible system, with plans
to implement purchasing, time and billing, and other functions.
This approach provides the advantages of an open relational
database system with CRM functionality, without the relatively
high cost of an Enterpriselevel system. Although by up scaling
to a more enterprise oriented ODBC compliant RDBMS, it can
be used by larger organizations. Up scaling using other
RDBMs can be accomplished with relatively little effort,
and is currently planned, for other implementations.
The demonstration version allows all the implemented functions
to be used, and is only limited to the time you may use
the program, after the demonstration period you must obtain
a full license.