Business Alerts and Notification
Stay informed of all critical business opportunities with Sage SalesLogix. Define conditions, then let Sage SalesLogix pro-actively monitor key business criteria within the CRM solution. When conditions are met, Sage SalesLogix instantly notifies you so you can take immediate action. Add Integrated Service Alerts for pro-active notification of critical customer support issues.

PRODUCT BENEFITS:

Business Alerts - Stay Informed, Always

Sage SalesLogix KnowledgeSync business alerts allow you to actively notify employees, management, business partners, or customers of critical, time-sensitive business issues via e-mail, fax, pager, PDA, cell phone, and/or Web browser-automatically. Behind the scenes, Sage SalesLogix KnowledgeSync proactively monitors your database, incoming e-mail, and even other business applications if you require.

Once a critical event or condition that may impact business performance or customer satisfaction is identified, Sage SalesLogix KnowledgeSync automatically responds by sending business alerts, distributing reports, updating applications with new information, or other activities you define.

Sage SalesLogix KnowledgeSync Business Alerts:? Sales ales opportunities due to close this week, month, or quarter
· Key opportunities that are won or lost
· Open opportunities with no activity for several days
· New leads recorded in Sage SalesLogix
· "Hot" service and support issues
E-mail Response: Take Action-Now

With Sage SalesLogix KnowledgeSync E-mail Response, when a prospect requests information on your company Web site, a contact record is automatically created in the database. Because the request is delivered via e-mail, there is no direct external connection to your database and little security risk.

Once the prospect's data is added (or updated), Sage SalesLogix KnowledgeSync E-mail Response sends a personalized message back to them. Then, a business alert is automatically sent to a sales rep or any other employee(s) you define, notifying them that this prospect has requested information. Activities such as scheduling a meeting or sending a literature kit may also be automatically initiated based on business processes you define.

Integrated Service Alerts: Manage Critical Support Issues 24-7
Keeping customers is as important as gaining new ones. Adding Integrated Service Alerts-a pre-packaged bundle of customer support-related business alerts and e-mail responses designed for Sage SalesLogix Support users-will help your business deliver the high-quality service experience your customers expect.

Integrated Service Alerts E-mail Response analyzes customers' messages, then creates and assigns service or support tickets automatically, eliminating duplicate entry and saving valuable time. Subsequent e-mail messages are matched with open tickets, ensuring the information is received promptly rather than passively sitting in e-mail inboxes.

Communication with your customers is also enhanced as they automatically receive messages advising when they can expect to be contacted with a resolution as well as automatic progress reports.

Service Notifications and Escalations, two additional components of Integrated Service Alerts, help your support team work more efficiently by alerting members when a new ticket or defect is assigned, if an issue is not being actively worked, or if a ticket is approaching its resolution deadline. Integrated Service Alerts can also automatically reassign or escalate service tickets based on time-sensitive criteria you set. You can also be notified automatically through a business alert when a customer's service contract is approaching expiration.