amberCat Help Desk can:

Log, assign and track all kinds of requests, issues, problems etc.
Proactively help you manage your help desk with alerts and escalation.
Record information about customers and equipment.
Quickly show a complete record of events for a customer or asset.
Keep track of support time and charges.
Provide quick answers to problems using the knowledge base.

Internal or external help desk operation
amberCat is ideal for your own help desk, and equally suitable for business-to-business customer support software.
Windows and web-browser interfaces
amberCat's Windows interface gives you the power you need for fast, responsive helpdesk operation, plus browser-based access for remote support staff and end users.

Wizard-based setup and maintenance
Wizards provide fast, simple system installation and setup. Adding your contacts, assets, support staff and call types couldn't be easier!

Scalable architecture
With support for Access and SQL Server in the same package, amberCat will scale up to meet your needs without needing to change your helpdesk solution.
Self-help
Users can log calls from their browser, check on the status of their previous calls, and search the knowledge base for solutions.
Company, site and user explorer
AmberCat includes a customer database that models the way your business is structured, with multiple sites per company, and users linked to each site. Calls can easily be viewed by company, site or user.
Asset management
Any kind of asset can be included in the database, linked to a company, site or individual user. A change history allows you to track upgrades and movements.