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Featured Reviews
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 TeamWox |
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Contains everything to provide efficient operation of your company.
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| Sage SalesLogix |
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A robust highly tailorable customer relationship management solution.
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| ServiceDesk Plus |
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A web based, easy to use help desk and asset management software.
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| QuoteWerks |
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Empowers businesses to increase their productivity and close more sales.
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| Landslide CRM |
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Manage daily workflow and stay on top of your key responsibilities and tasks.
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| Navicus |
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A complete solution for managing all of your recruiting and hiring.
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| A Commitment to Customers
Recording, tracking and resolving the causes of customer complaints
is a critical part of any organisation’s quality process.
Whenever a customer hands you a complaint, he's also handing
you an opportunity to create a stronger and more profitable
relationship with him. That's because complaints that are
handled properly can be converted into increased loyalty and
more business.
IsoTracker provides a centralised and easy-to-use interface
for recording and tracking complaints from any location
whether from your desk while responding to a customer’s
call or out in the field with the customer. Complaints can
be entered by any user and then routed to qualified complaints
administrators who will then assign them based on the complaint’s
type and product.
Complaints may be routed for investigation to a number
of users such as a manufacturing site where specific analysis
will be performed and replies made within a specific delay.
Complaints may also be routed for corrective action at any
stage of the process. A complete history of a complaint
is available as the complaint is being handled and after
is has been closed.
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