Customer Focused Quality
Everest is the only customer-centric application that closes
the crucial loop from problem to corrective action, enabling
organizations to achieve superior customer loyalty and real
continuous improvement.
A process you can customize
Within Everest, you will find the framework to create Customer
Focused Quality. It is our unique process of continuously
monitoring and resolving customer and internal concerns
with integrated analysis for business process improvements.
The customizing options are built into the user interface
and designed to satisfy a wide range of unique industry
and organizational requirements.
Features:
Extensive complaint/request tracking
Corrective Action Tracking
Comprehensive Customer Profile
Contact Management/Sales Activity Tracking
Problem Category, Product Defect and Cause Analysis
Return Authorization (RMA) and Field Service Tracking
Letter and Email Integration
Attachment of Related Documents and Images
Unlimited Number of Security Levels
Reports, Charts and User-Defined Queries
Scalable, Flexible and Customizable
Fully-integrated Windows® or Browser-Based Web Interface
Supplier, Distributor and Third-Party Issue Tracking
Complaint Tracking
Everest provides a framework enabling a customizable workflow
with establishment of ownership, due date reporting and
email reminders. Letter generation, email integration, and
document attachments are powerful time saving tools. Everest
is fully configurable for your specific requirements and
scalable from a single site to over 1000 users.
Corrective Actions
Fully document and track all corrective actions that result
from customer concerns or internal concerns such as a quality
review meeting or an audit. The corrective action format
is fully customizable for ISO, 8D and Six-Sigma requirements.
Instantly generate a Summary Report of a corrective action
and email it to a customer or supplier, engaging them in
your quality process.
Customer Support
Everest arms front-line customer support representatives
with crucial information. Detailed account profiles, past
complaint history and search capability will empower your
employees to communicate effectively with all of your customers.
For each problem type, establish unique requirements in
your workflow...
default problem ownership
pre-defined turn around times
required action steps
Quality Improvement
Continuous improvement occurs within an organization when
problems are identified, root causes are determined and
solutions are found. Use built-in reports and charts to
track customer complaints, requests, product defects and
corrective actions. Problem Types, Categories and three
levels of Defect Codes are user-defined. Target the most
prominent problems and product defects to ensure quality
improvements make a positive impact on the bottom line.
Customer Relations
Everest synchronizes customer service, quality assurance,
sales, marketing and management by providing a central customer
information system. In addition to comprehensive concern
and request tracking, Everest includes contact management
tools for sales activity tracking and customer equipment
(or product) profiles. Empower your entire organization
to provide customers with a consistent and timely service
experience.
