Help Desk Software Central
Welcomes You!
Tracking issues and help desk inquiries can be a virtual nightmare
without the right tools. Whether your organization is small,
medium or large, keeping issues from falling between the cracks
can be critical to maintaining relationships with customers
and offering the kind of support and attention to detail that
they require. Are you looking for a solution designed to ensure
your organization effectively communicates, organizes, tracks
and reports the issues that matter the most to you and your
customers?
If so, you've come to the right place. We are Help Desk
Software Central. And we offer you IssueTrak, the world's
most robust and easy to use help desk software product available
on the market today. One simple interface allows you to
enter, track and resolve customer and support issues at
the click of a mouse. It is a robust, full-featured web
based help desk issue tracking program designed to handle
help desk and support issues without intensive training
or multiple desktop installations. In fact, you can handle
issues for one or one hundred remote offices, depending
on your requirements, because all administration is done
via the web.
IssueTrak effectively handles:
I.T. Help Desk issues
Product Support issues
Service Requests
Human Resource issues
Project Tracking
Customer Relations Management
With IssueTrak and Help Desk Software Central, you get easy-to-use
issue and solution tracking product with incredible power
and flexibility.
Choosing a help desk and issue tracking software to handle
your organization's support and customer relationship management
details is an important decision. It will affect your organization
for years to come, saving you thousands of dollars in support
costs, and best of all, giving you the edge when it comes
to retaining your most important customers. This is why
Help Desk Software Central offers IssueTrak, a robust, multi-featured
help desk software program that will grow with your company,
and ensure your customer and employee issues never fall
through the cracks.
Some of the features include:
Help Desk Issue Tracking
A proven performer in help desk or customer service applications
Completely searchable knowledge base functions alert you
to reoccurring issues
Powered by Microsoft's SQL server for maximum stability
Customizable email notification tools
Complete Project Tracking
Easily assign people to projects with the click of a mouse
Track your current projects, including the status of any
open issues
Know which projects have the most open issues
Full security ensures that only team members can view issues.
Set up projects easily and specify your project manager