The HEAT for KnowlixFrontline integration allows HEAT users to perform an auto-search in Call Logging, find the solution using KnowlixFrontline, and then post the solution back to the Call Record.

The enhanced relevancy ranking within KnowlixFrontline is continually refreshed with daily use of the system. As you search for resolutions, KnowlixFrontline tracks your search criteria and results.