VueChat
is a new Customer Service webcam-chat program written in
Java. It can run on Windows and Linux based servers.
VueChatCS functions as a plug-in replacement module for
a company web site’s customer support section. VueChatCS
employs a suite of advanced collaborative tools supporting
rich, real-time multimedia communication between portal/website/e-visitors,
and customer support representatives.
The product does not require the customer to download or
install any software. It is integrated with the web pages
via a “call” or “collaboration” button
that starts an instant interactive session.
The basic configuration of VueChatCSincludes:
:: Server Package ::
Downloadable Server
Server Hosting
Virtual Servers have unlimited Channels on one server.
User Administration
The Queue
Local Queue – Each rep can have their own queue of
customers for call waiting.
Global Queue – Every rep shares the same customer queue
on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
