Web+Center - A suite of web
based customer support applications including:
Customer+Center A customer support web application that
allows customers to register themselves and log, update
and check the status their own support cases.
Customers can access a product specific help desk that is
created automatically as support cases are solved by support
staff.
Tech+Center - A very comprehensive yet easy to use support
staff web application to effectively create, log and manage
support cases entered by customers or by other support staff
members. Applications include extensive case search capabilities,
case routing and priority functions, administration functions,
support dispatcher status availability screen, complete
integrated asset management component and much more.
Business+Center With the addition of Business+Center, a
Web-based contact management system, Web+Center users can
now easily integrate sales/contact business processes with
customer/end-user support requirements sharing the same
customer database and support management system. Business+Center
features include customer and contact record logs, email
distribution options to send emails to select customer/contact
groups, and contact rep coordination management.
Pocket+Center The Pocket+Center center is a scaled down
and re-engineered Tech+Center interface for the Pocket PC
devices running a Pocket Browser.
This component allows remote Pocket PC users to log into
the Web+Center application as a technician and perform most
of the important tech functions such as customer searches,
updates, and case tracking, management, and other calendar
functions. This allows for real-time remote access to the
Web+Center application with a handheld device.
Customer+Center Enables Customers with WWW Browsers
to:
Self Register - Customers self register with the support
center defining their own Username and password login for
future site logins.
Submit support cases - Customers can submit, review, or
update support cases.
Asset Management - Customers can Search for assets from
Asset DB and log support case for particular assets for
a internal Help desk configuration.
Help Database - Customers can search a help database for
related problems or questions.
Frequently Asked Questions - Quickly build up a list of
frequently asked questions by taking simply adding solved
customer cases to the FAQ List.
Integrate with your existing site - Application is designed
to be quickly and completed integrated with your existing
website and navigational look and feel.
Finding Lost Access Usernames and passwords - Allow customers
to securily search and recover lost Usernames and passwords.