Help desk software is needed
in today's fast paced electronic age, because customers demand
more and more. They want, and deserve great customer service.
Many businesses underestimate this, and end up losing both
their hard earned and potential customers.
Good news: The WonderDesk is here to help. It was designed
to help your company offer the ultimate customer satisfaction.
The best part is, the WonderDesk pays for itself in no time
because great customer support equals more sales!
WonderDesk is a fully automated web based help desk. It's
a Perl CGI-script that easily installs on your website.
Replace your support email link with the WonderDesk, and
say goodbye to that messy email inbox and support requests
that fall through the cracks.
The WonderDesk keeps your customers happy for many reasons.
They are notified via email each step of the way, throughout
the duration of their support request. At any time, they
can log back in and check the status or update their support
request. They can also work one on one with the technician
that is assigned to the support request.
The best part of the WonderDesk, is the many features for
the admins and technicians. There are too many features
to mention here, so in summary: Complete organization for
your company (whether there is one employee or thousands),
designed for the Internet or Intranet (log in and continue
working from anywhere in the world), allows you to hire
remote technicians, automatic notification to the technicians
via email or pager, efficient point and click interface,
fully searchable database including customer history, tons
of statistics, and much more...