Aegis Help
Desk is a full featured Help Desk, Client and Asset Management
system. It is very easy to use, intuitive, affordable and
packed with features Help Desk users have come to rely on.
It will work on Windows and also over the web. A web front
end is included with the software. It will help you provide
the type of service your customers expect. A First Class Service!
There are 3 main components in Aegis Help Desk – help
desk management, client management and asset management.
The client management component in Aegis Help Desk is a
full client and contact management system that rivals many
standalone products. The asset management component keeps
all your asset data in one place and allows you to track
asset allocations, components that made up an asset, asset
service history and support calls for each asset.
Aegis Help Desk simplifies the process of providing a high
level of service to your customers. Whether you are servicing
external customers or internal users, Aegis Help Desk enables
you to share information across your company. It's the ultimate
competitive advantage, because what you know about your
clients and how you respond to their needs, directly affects
your bottom line. It is a painless approach to providing
a high level of support and service to your clients. With
the optional add on modules, you can proactively serve your
customers.
The standard package can be used out of the box. With it’s
customization capabilities, it can be easily setup to track
any incidents reported by clients and internal staff. Don't
take our word for it! Download the evaluation copy and give
Aegis Help Desk a test drive yourself.