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amberCat
Help Desk can:
Log, assign and track service and support calls, including
automatic assignment depending on the type of request.
Help you manage your help desk more efficiently, with user-friendly
on-screen information, email alerts and escalation.
Record information about your customers and their equipment,
whether within your own organization or for external customers.
Leverage information about previous calls for a customer
or asset, to provide fast solutions to repeat problems.
Keep track of your support team's time usage, and record
charges for time and/or materials.
Provide rapid solutions and answers from the knowledge base,
both for help desk analysts and directly to the end user,
via the web browser interface.
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