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Fenestra's
AnswerDesk is a tool for communication.
Whoever enters information,
it is immediately available to service and support staff,
field engineers and account managers. Major issues can be
highlighted and absorbed fast. When the client calls, your
account manager will know what's on their mind and who is
dealing with it.
Core System
The core AnswerDesk system is intuitive, quick and reliable.
All the necessary information is quickly available. We do
not force each user to buy every helpdesk feature that has
ever been invented. Our system is easy to learn and efficient.
However, the core helpdesk system is a complete entity
with the standard features you need to get running quickly.
These include a range of ways to find and view live and
past incidents and reporting to show what has been happening
and how long it is taking. |