| bigWebDesk is a fully web-based
service request/helpdesk and asset management software solution.
Transition into bigWebDesk is made simple by the highly
customizable ticket fields and routing options. The checks
and balances in bigWebDesk ensure accountability and higher
team productivity by creating order from the current chaos.
bigWebDesk streamlines communication between your end users
and their service providers by eliminating unthreaded emails,
phone calls, and faxes.
With an official place to
enter and manage all work requests, users will become more
self sufficient requiring less assistance from a helpdesk
operator. Once implemented, users will gain confidence that
their work requests will not be lost minimizing the need
for redundant requests. bigWebDesk will also provide your
organization with ticket costs anaylsis, real-time knowledgebase,
scheduled and preventive maintenance, easy to use reports,
and a robust asset management system. |