bigWebDesk is a fully web-based service request/helpdesk and asset management software solution. Transition into bigWebDesk is made simple by the highly customizable ticket fields and routing options. The checks and balances in bigWebDesk ensure accountability and higher team productivity by creating order from the current chaos. bigWebDesk streamlines communication between your end users and their service providers by eliminating unthreaded emails, phone calls, and faxes.

With an official place to enter and manage all work requests, users will become more self sufficient requiring less assistance from a helpdesk operator. Once implemented, users will gain confidence that their work requests will not be lost minimizing the need for redundant requests. bigWebDesk will also provide your organization with ticket costs anaylsis, real-time knowledgebase, scheduled and preventive maintenance, easy to use reports, and a robust asset management system.