Blow your competitors away
by delivering Outstanding Service, whilst Saving you Time
and Money!
CISS - Client Integrated Support System is a powerful help
desk software system, that WILL allow you to improve your
service and save you time and save you money in the process.
What’s a Help Desk?
Well the help desk is the central point of contact in a
business where employees or customers can find solutions
to problems, get requests fulfilled or receive answers to
questions.
How do most organizations without a help desk operate?
Calls are answered, notes written on small pieces of paper
that are often lost and they run around from one problem
to the next.
They forget to follow up on an employee’s / client’s
problem.
They receive even more calls from employees/clients, chasing
up the status of their problem.
They keep getting the same problems over and over again.
Management get complaints due to problems not being resolved
or because it took too long to get a response.
Recognise any of these problems in your business? Well
let me show you how CISS help desk software can help you
deliver that outstanding service whilst improving efficiency.
Here’s just some of the ways CISS can help:
Solve the problem on the first call. Being able to solve
the problem whilst on that first call means that the employee’s/client’s
satisfaction is greater and their opinion of the help desk
is greater. It also saves your help desk staff’s time
because there is no follow up to do. CISS helps by storing
solutions in what’s called a "knowledge base"
and having these solutions on hand for quick searches. This
can also help in making junior or new help desk staff more
knowledgeable quicker, meaning less training costs.
Track and manage problems. CISS stores all information on
a problem in the one central location, making it easier
to assign to staff for processing and checking on the tasks
and status at any time.
Built in notification. CISS can automatically notify help
desk staff of any new calls assigned to them so they can
take immediate action and after the problem is resolved,
the employee/client can be automatically notified of its
resolution, making the process faster and more efficient.
Automatic Escalation. For all problems that aren’t
resolved in the required timeframe, management automatically
receives notice to ensure the appropriate attention and
service.
Allow for "self solving" of problems. By making
the knowledge base accessible to employees/clients, then
they can do their own searches to find solutions to their
problems, thus eliminating the need for them to log a call
and freeing up your help desk staff from resolving past
problems again.