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Cynergy Software
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Cynergy Software has both Help Desk and CRM solutions
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Adami Vista CRM complete solution for all companies
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Software Directory
  Applicant Tracking  Applicant Tracking
  Asset Management  Asset Management
  Call Center Software  Call Center Software
  CRM Software  CRM Software
  Customer Service  Customer Service
  Eprocurement  Eprocurement
  Help Desk Software  Help Desk Software
  Lead Management  Lead Management
  Web Conferencing  Web Conferencing

Featured Reviews
    TeamWox

Contains everything to provide efficient operation of your company.

    Sage SalesLogix

A robust highly tailorable customer relationship management solution.

    ServiceDesk Plus

A web based, easy to use help desk and asset management software.

    QuoteWerks

Empowers businesses to increase their productivity and close more sales.

    Landslide CRM

Manage daily workflow and stay on top of your key responsibilities and tasks.

    Navicus

A complete solution for managing all of your recruiting and hiring.


 

     CUSTOMERFIRST
BUILD AND MAINTAIN STRONG CUSTOMER SATISFACTION RELATIONSHIPS
· CRM software reduces service complexity and increases efficiency.

REPORTING TOOLS
· Over two dozen standard and unlimited ad hoc reports allow you to track the performance and quality of customer support, help desk, and customer service activities.

INTEGRATED FULLY FUNCTIONAL HELP DESK WITH DEFECT
TRACKING AND AUTOMATED PROBLEM RESOLUTION
· Improves communications, workflow and quality assurance between departments and drives permanent fixes through Root Cause problem resolution functionality.

AUTOMATED RULE-BASED ESCALATION
· Provides a mechanism to ensure that customers receive a response in the appropriate timeframe.

TRACK LICENSE AGREEMENTS, MAINTENANCE CONTRACTS, TIME TRACKING AND BILLING
· Contract management includes monitoring of expiration dates, number of incidents and number of hours, allowing the opportunity to proactively contact customers, should an expiration situation be developing.

MULTIPLE DEPARTMENT INTEGRATION
· Enterprise Relationship Management (ERM) provides seamless interaction between departments to resolve customer issues based on CustomerFirst's two-tier approach to tracking issues, resulting in informed customers and assured problem resolution.

SUPPORT FOR FAX AND E-MAIL
· Send and receive faxes and e-mail through the system, plus a Broadcast feature that allows multiple contacts at the same time.

MICROSOFT OUTLOOK INTEGRATION
· Places "Ticklers" in Outlook allowing for improved response time

    Download CUSTOMERFIRST

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