LBE Desktop
Helpdesk is a Microsoft Windows application, typically used
by your support staff.
In addition to the features it shares
with our Web Helpdesk, it also provides a rich user interface
which will make your job easier:
Complete control over how data is presented (similar to
MS Outlook), group records, change fonts/colors etc. Change
format according to conditions you define (e.g. to show
all overdue Jobs in red). Effectively a reporting tool built-in.
Numerous pre-defined filters allow you to show only the
information you need, and you can define your own filters.
Share data views with other members of your team.
Text macros save on typing - enter a short word/phrase
and the system will automatically replace it with pre-defined
text. Ideal for standard replies.
LBE Desktop Helpdesk does all this yet still maintains a
simple, clear and easy to understand interface. Your staff
will be using it with the minimum of training.