Web help desk customer support software manage customer tickets from submission to the stage of resolution. The comprehensive suite of customer service helpdesk comprise in itself Self Service, Ticket Management, Knowledge Management and Workflow Management.

e11 customer web based help desk software can become part of your website or can reside on your Intranet. Customer portal can be accessed by any customer via browser. Tickets generated via customer helpdesk are handled at e11’s Ticket Management System for CSR/ Reps and Admin.