EasyAccessHelpDesk is a fully featured HelpDesk application which will provide you with the necessary tools to effectively manage your HelpDesk. Using Microsoft Access as the front end, EasyAccessHelpDesk allows your staff to enter new incidents or search previously entered incidents on the system.

Key Benefits
· Increase Customer Satisfaction

· Easily Track Tickets

· Decrease Call Duration

· Increase Productivity

· Share Knowledge Among Technicians

· Achieve SLA Targets

· Improve your Service Processes

All these features are included:

Search Function

Contact Management

Company Management

Criteria Based Escalations

Criteria Based Email Notifications

Built-in Knowledgebase

Automatic Incident Assignment to Group And/or Agent

Outage Time Calculations in Business Hours

Inventory Management

Reporting

Service Level Agreements
Whiteboard

Attachment Capabilities

Permissions

Email Updates

Email Submission

MS Exchange Integration

Load Balancing or Round Robin Agent Assignment

Field Level Auditing

Incident Categorization

Conditional Menus

Right Mouse Click features

EasyAccessHelpDesk is a multi-user HelpDesk solution that uses the Microsoft Windows DNA 2000 Architecture. With the use of components, DCOM and ADO in particular, it makes EasyAccessHelpDesk a true client server solution.