To use Help Desk, agents and administrators don't need to program or even to access FTP files. We (or you) simply install some files on your existing site, one time only - no further costs or FTP access to:

» Answer customers' questions individually & privately, then store selected common questions in an organized fashion via FAQs - for public viewing.

This enables customers to find their issues quickly; therefore reducing duplicate questions.

» Prioritize issues, maximize customer support efficiency, and speed up issue resolution.

» Provide secure internal information and tools to staff anytime/anywhere without specialized training or software. (Using any PC with internet access!)

» Provide summarized customer service management/supervisory information.