The Expinion
Help Desk is a complete customer support system designed for
a large volume of questions/issues or where more than one
agent responds to customer support issues. Who needs Help
Desk?
To use Help Desk, agents and administrators don't need
to program or even to access FTP files. We (or you) simply
install some files on your existing site, one time only
- no further costs or FTP access to:
» Answer customers' questions individually &
privately, then store selected common questions in an organized
fashion via FAQs - for public viewing.
This enables customers to find their issues quickly; therefore
reducing duplicate questions.
» Prioritize issues, maximize customer support efficiency,
and speed up issue resolution.
» Provide secure internal information and tools to
staff anytime/anywhere without specialized training or software.
(Using any PC with internet access!)
» Provide summarized customer service management/supervisory
information.
