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Reduce support costs, speed
customer problem resolution and improve workflow with FootPrints
for Exchange - the web-based, integrated service desk solution
that’s integrated with Microsoft Exchange. FootPrints
for Exchange also gives you award-winning, 100% web-based
help desk and customer problem management software without
high costs and complex administration. FootPrints for Exchange
makes it truly easy for Exchange users access to the latest,
most up-to-date user contact information as it dynamically
reads from your Microsoft Exchange Address Book, Exchange
5.5, Exchange 2000 or Active Directory address book. You
never have to sync the record information.
Get into live production
in less than a day - no programming, consulting, training
or client software required. Users only need a standard
web browser. It's truly easy-to-use, fully customizable
and extremely scalable.
FootPrints for Exchange centralizes tracking for all customer
problems and requests worldwide (submitted by phone, email,
the web and wireless PDAs), builds knowledge bases, delivers
self-service online, manages email with extensive integration,
automates routing, escalation and notifications, and creates
productive group collaboration everywhere.
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