GS/HelpDesk was designed to be lean and efficient. It was designed by the people who actually use it - real help desk technicians. Forms load fast. The important information is visible without a lot of clicking and scrolling. You can complete the ticket and take the next call quickly.

Good help desk systems require more than a database and a GUI. The help desk application is a workflow system and the GS/HelpDesk leverages the best workflow development platform: Lotus Notes and Domino.