Help Desk In A Box and Customer Support In A Box are integrated support solutions that offer complete service management, from call tracking and asset management to problem resolution and detailed reporting.

These applications allow your employees or customers to quickly create trouble tickets, monitor problem reports, and create a problem-solving knowledge base. Provide timely solutions to employee or customer issues via an intranet, extranet, or the Internet to enable self-service support, thereby increasing the productivity of your entire staff and improving customer satisfaction and loyalty.