| Help Desk In A Box and Customer
Support In A Box are integrated support solutions that offer
complete service management, from call tracking and asset
management to problem resolution and detailed reporting.
These applications allow
your employees or customers to quickly create trouble tickets,
monitor problem reports, and create a problem-solving knowledge
base. Provide timely solutions to employee or customer issues
via an intranet, extranet, or the Internet to enable self-service
support, thereby increasing the productivity of your entire
staff and improving customer satisfaction and loyalty. |