What is
HelpCORE?
HelpCORE is an application that is in fact a couple of
applications in one:
Incident and problem management.
Asset management.
Maintainence management.
The system is web-based so that you only need a computer
and a browser to log into the system. This allows for the
helpdesk to be run on virtually every workstation and os.
HelpCORE works in Windows and Linux/Unix and uses the apache
webserver. It is natively compatible with MySQL.
HelpCORE isn't only used by helpdesks but also by technical
services. This way HelpCORE is a software tool that makes
uniform data available to multiple departments.