Helpdesk Solution is a powerful
incident management tool that allows you to raise service
levels while reducing costs. Designed for quick implementation,
it enables you to realize immediate benefits. Built on the
Altiris Notification Server, Helpdesk Solution can directly
leverage other Altiris components such as remote control
and Web-based administration tools to provide immediate
incident resolution. Address Current Problems, Prevent Future
Incidents
You want to make first-contact resolution a reality. Helpdesk
Solution can help you do that, and empower you to be more
proactive, so you can more easily prevent future incidents.
The solution is completely Web-based and is tightly integrated
with the Altiris Infrastructure to maximize other Altiris
solutions, including Asset Management Suite.
> Complete incident management
and problem resolution capabilities right out of the box
> Role-oriented console with direct access to systems
management capabilities ensures real-time resolution of
infrastructure errors and incidents
> Altiris' comprehensive Web Reports ensure quality of
service and efficient IT operations
> Identify system problems by automatically sending notifications
of system events
> Easy to install, implement, and maintain
Helpdesk Solution integrates easily with other data sources,
including Microsoft* Active Directory and SMS, so you can
substantially reduce implementation costs and operational
impact. And because it's built on .NET Framework*, Helpdesk
Solution conforms to common IT standards for security, manageability,
and usability. |