Helpdesk Solution is a powerful incident management tool that allows you to raise service levels while reducing costs. Designed for quick implementation, it enables you to realize immediate benefits. Built on the Altiris Notification Server, Helpdesk Solution can directly leverage other Altiris components such as remote control and Web-based administration tools to provide immediate incident resolution. Address Current Problems, Prevent Future Incidents
You want to make first-contact resolution a reality. Helpdesk Solution can help you do that, and empower you to be more proactive, so you can more easily prevent future incidents. The solution is completely Web-based and is tightly integrated with the Altiris Infrastructure to maximize other Altiris solutions, including Asset Management Suite.

> Complete incident management and problem resolution capabilities right out of the box
> Role-oriented console with direct access to systems management capabilities ensures real-time resolution of infrastructure errors and incidents
> Altiris' comprehensive Web Reports ensure quality of service and efficient IT operations
> Identify system problems by automatically sending notifications of system events
> Easy to install, implement, and maintain

Helpdesk Solution integrates easily with other data sources, including Microsoft* Active Directory and SMS, so you can substantially reduce implementation costs and operational impact. And because it's built on .NET Framework*, Helpdesk Solution conforms to common IT standards for security, manageability, and usability.